1. Data Controller The Data Controller responsible for processing your personal data on this website in accordance with the General Data Protection Regulation (GDPR) and applicable European and German data protection laws (including the TDDDG) is:
- Company Name: Rohr-Frei Kanal Schmitt GmbH
- Brand Name: Clearflushservice
- Commercial Register Number: HRB 14900 (District Court of Aschaffenburg)
- VAT ID (USt-IdNr.): DE320926068
- Registered Address: Lange Hecke 9, 63796 Kahl am Main, Germany
- Email: info@clearflushservice.com
- Phone: +49 618844910
- Official Website: www.clearflushservice.com
2. Scope of Services & Age Limit Clearflushservice exclusively provides on-site toilet and drain unblocking services to customers located within Europe.
Age Restriction: Our website and services are intended strictly for individuals who are at least 18 years of age. We do not knowingly collect or solicit personal data from anyone under the age of 18, nor do we permit individuals under 18 to place service bookings or submit payment details. If we become aware that we have collected personal data from a minor without verified parental consent, we will delete that information immediately.
3. Collection and Processing of Personal Data We collect personal data that you voluntarily provide when booking a service, contacting customer support, or browsing our website. This includes:
- Contact & Identity Data: Full name, billing address, service delivery address (within Europe), email address, and phone number.
- Service Details: Specific information related to your service requests and scheduled appointments.
- Technical & Usage Data: IP address, browser type, operating system, and access timestamps collected via essential cookies to ensure secure site functionality.
4. Payment Processing via Stripe To provide secure payment transactions, we utilize the payment processing services of Stripe (Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland).
When you make a payment on www.clearflushservice.com, your payment credential data (such as credit card details, account information, and transaction amounts) is transmitted directly to Stripe. Rohr-Frei Kanal Schmitt GmbH does not store or process your full payment card details on our servers. Stripe processes this data in strict compliance with EU data protection regulations and PCI-DSS standards.
For more details on how Stripe handles your personal data, please consult Stripe’s official Privacy Policy.
5. Purpose and Legal Basis for Processing We process your personal data based on the following legal grounds under Article 6(1) of the GDPR:
- Contract Performance (Art. 6(1)(b) GDPR): To fulfill your service orders, schedule on-site technician visits, process payments, and communicate regarding your bookings.
- Legal Obligation (Art. 6(1)(c) GDPR): To comply with statutory accounting, tax, and commercial retention laws in Germany and the European Union.
- Legitimate Interests (Art. 6(1)(f) GDPR): To maintain website security, prevent fraudulent transactions, and improve overall user experience.
6. Data Retention Period We store your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable European and German laws:
- Service & Account Data: Retained for the duration of the service provision and customer support lifecycle.
- Commercial & Tax Records: In compliance with German commercial and fiscal codes (such as the Handelsgesetzbuch – HGB and Abgabenordnung – AO), invoices, transactional records, and relevant communication associated with paid services are retained for up to 10 years.
- General Inquiries: Retained for up to 24 months following resolution, unless longer retention is required due to ongoing legal claims.
Once the applicable retention period expires, your data is securely erased or anonymized.
7. Data Subject Rights under GDPR As a resident of the European Union, you hold the following rights under the GDPR regarding your personal data:
- Right of Access (Art. 15 GDPR): Request a copy/confirmation of personal data held about you.
- Right to Rectification (Art. 16 GDPR): Request correction of inaccurate or incomplete data.
- Right to Erasure (Art. 17 GDPR): Request deletion of your data where legal retention requirements no longer apply.
- Right to Restrict Processing (Art. 18 GDPR): Request limitation of data processing under certain conditions.
- Right to Data Portability (Art. 20 GDPR): Receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object (Art. 21 GDPR): Object to data processing based on legitimate interest grounds.
To exercise any of these rights, please contact us at info@clearflushservice.com. You also have the right to lodge a complaint with a competent supervisory authority for data protection in Germany or your local EU jurisdiction.
8. Intellectual Property & Copyright Notice All visual media, photographs, and text published on www.clearflushservice.com are original works owned by Rohr-Frei Kanal Schmitt GmbH or copyright-free assets used under valid licenses. Unauthorized use, reproduction, or distribution is strictly prohibited.